EXCHANGE POLICY

 

We strive to provide you with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, our exchange policy is here to help.

Eligibility for Exchanges:

  1. Condition: Hair extensions must be in their original, unused, and unaltered condition. We cannot accept exchanges for products that have been worn, washed, cut, colored, or otherwise modified.

  2. Packaging: Products must be returned in their original packaging with all tags and seals intact.

  3. Timeframe: Exchanges must be requested within [7] days of the original purchase date. Requests made after this period will not be accepted.

Exchange Process:

  1. Request an Exchange: Contact our customer service team at ChristianMichaelHairExtensions.com within [7] days of receiving your order. Please provide your order number, the item(s) you wish to exchange, and the reason for the exchange.

  2. Approval: Once your exchange request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. Christian Michael Hair Extensions is not responsible for lost or damaged packages during return shipping.

  4. Inspection and Processing: Upon receiving your returned item(s), our team will inspect them to ensure they meet the exchange eligibility criteria. This process may take up to [30] business days.

  5. Exchange Options: Once your return is approved, you can choose to:

    • Exchange for the same product in a different length, color, or texture (subject to availability).

    • Receive a store credit for the value of the returned item(s), which can be used towards future purchases.

Non-Exchangeable Items:

  • Sale or clearance items

  • Custom or special order items

  • Opened or used products

Important Notes:

  • We reserve the right to refuse an exchange if the product does not meet the above criteria.

  • Any price difference between exchanged items will be charged or credited accordingly.

  • If the item you wish to exchange is out of stock, we will notify you and offer alternative options.

Contact Us: For any questions or concerns regarding our exchange policy, please contact our customer service team at ChristianMichaelHairExtensions.com. We are here to help!

Thank you for your understanding and for choosing Christian Michael Hair Extensions!